Make Molehills out of Mountains
When people are experiencing a crisis or upset, their perspective can become distorted, strange, or out of proportion. They tend to make mountains out of molehills!
Emotionally charged situations promote feeling that something important is going on, and that something has to change, or be resolved quickly.
Keep this in mind during an interaction and especially during an intervention. Consider this tendency for misconception of events before entering into negotiation.
