THE ART OF RELATING

QUICK  


PROGRESS BAR

The Negotiation Process

Solving problems at work, whether with one person or a team, is not just a matter of presenting your argument and manipulating others to get what you want. Negotiating, as it applies to effective humanistic intervention, is a consensus process, which has the purpose of making a decision which will work for all concerned.

When a problem is presented, it is important to respect the person’s right to an issue, to make a convenient time to discuss the issue, and to come into the discussion in a grounded state.

Dynamic Interaction Negotiations

Dynamic Interactions use the consensus negotiation process. This process (detailed on the next page) has a very particular structure.

In this negotiation, you agree that either of you can call for bilateral use of the process without having to justify it. You have nothing but a bit of time to lose in honoring such a request by another person, and this will help you proceed in a fair and respectful manner.

As soon as one of you feels that you are not working together as teammates, stop and check the process sheet for where you have gone astray. As with the other skills in this training program, with practice, you'll need less of the formal structure and the use of thee skills will blend with your natural style of communication.

This is a structured process designed to help two or more people move to a solution to a problem. The goal of the process is to develop a solution which is comfortable to both, or all parties.

 It is often helpful to keep a copy of the process in a handy place so you can guide yourselves through the process one step at a time.

Solving problems at work, whether with one person or a team, is not just a matter of presenting your argument and manipulating others to get what you want.

 

 


Unit 3
Page 5 of 13